Jake Young has a link up to a story about a family's recent misadventure on AirTran Airways. Apparently, they were removed from their flight because, after more than 15 minutes, their 3-year-old was still pitching a temper tantrum and refusing to stay seated:
The Kuleszas said they told a flight attendant they had paid for their daughter's seat, but asked whether she could sit in her mother's lap. The request was denied.
Which is what had to happen. It's not safe for older children to sit on laps during takeoff or landing. Actually, it's not safe for younger children, either, but that's another issue.
She was removed because "she was climbing under the seat and hitting the parents and wouldn't get in her seat" during boarding, Graham-Weaver said.
Having to deal with obnoxious children during flight is bad, but that's just a part of any transit option that doesn't involve a private vehicle. Having your flight delayed because someone's spoiled brat won't sit down, on the other hand, is something totally different. There's no reason for more than 100 people to be delayed by a single screaming toddler. Kicking them off was the right call. Here's where the airline screwed it up:
The Orlando-based carrier reimbursed the family $595.80, the cost of the three tickets, and the Kuleszas flew home the next day.
They also were offered three roundtrip tickets anywhere the airline flies, Graham-Weaver said.
Those two fools did not need anything that even looked like an apology, much less a refund. What they needed - badly - were parenting lessons.